Customer Service Highlight
Merilee Gustafson’s office is the “lost and found” department in the Taylor Health Science building. It plays a small part in my job that does not seem like much but actually provides an important service to help reunite students, faculty and visitors that come to the Taylor building with their lost item. For the most part, I do not have much face-to-face interaction except for when someone will come to my office looking for their lost item. Most of the time I do not have their item so I take their information to contact them if the item should be turned in.
The highlight is when someone comes to my office asking if their lost item was turned in and I am able to say that I do have it. This happened not too long ago when a patient from the Dental Clinic on the first floor had left her sweater there. Fortunately, someone found it and brought it to me. When the patient came to my office asking if I had her sweater, she almost cried when I told her that I did have it. She then proceeded to tell me how special it was to her and that she was so grateful that I had it. It made my day as I chatted with this woman and saw how thrilled she was to be reunited with her lost sweater. No customer service is too small because it can mean the world to someone else.
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